memorable tour experience
We serve the whole of the East African region. With our base in Nairobi kenya, we cover Tanzania, Uganda, Rwanda and Victoria falls.
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Terms and ConditionsBOOKING TERMS & CONDITIONS
Laguna Voyage Safaris will ensure smooth operation of the safaris but is not liable for delays in departure or interruption of tour arrangements caused by, but not limited to, acts of God, strikes, or any other causes beyond the control of the company. Every effort will be made to operate as planned, but alterations may occur after the final itinerary has been issued. Accommodation and arranged sightseeing activities are subject to change due to unforeseen circumstances or circumstances beyond Laguna Voyage Safaris’ control. Laguna Voyage Safaris reserves the right to decline to accept or retain any person as a passenger should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the trip or the rights or welfare or enjoyment of other passengers, at his/her own expense. Participants who are disruptive or endanger the group or the travel experience, or break local laws may be removed from the tour with no refund due and at their own expense.
Reservations are required to be made in writing and with as much notice as possible.
Between Confirmation and 45 days prior to arrival date before Peak Season July 2021:
The booking can be cancelled without penalty.
Between 30 days and 15 days prior to arrival of travel before Peak Season of July 2021 :
70% of the total booking amount will be forfeited.
Prices are based on current rates of exchange and are subject to variation if there are increases due to Government action, Value Added Tax, changes in exchange rates, increases in transportation costs or fuel prices, airfares or hotel rates. All prices are quoted in United States of America Dollars, unless otherwise stated. Payment is accepted at the rate of exchange at the time of receipt of payment. Bank charges are for the account of the remitter. No adjustments to the tour price will be made or considered once full prepayment for the tour has been received by The Company.
Refunds and Unused Services
No refunds will be made for no shows, or any unused services.
Luggage and Personal Effects:
These are conveyed entirely at owner’s risk. Passengers should note that they are limited to one standard suitcase not weighing more than 20 kg, plus one small piece of hand luggage. When travelling on certain charter/domestic flights, baggage is limited to one soft bag weighing not more than 15 kg. Laguna Voyage Safaris accepts no responsibility for loss or damage to luggage or personal property from whatsoever causes arising. Passengers are advised to effect adequate insurance.
Passengers need to be aware that Safaris frequently visit areas with wild animals. Neither Laguna Voyage Safaris nor its employees, nor our agents can be held responsible in any way whatsoever for any injury or incident while on safari.
The Contract between the Parties:
The laws of the Republic of Kenya shall govern the relationship between Laguna Voyage Safaris and the Operator / Travel Agent / passenger and the Courts of Nairobi of the Republic of Kenya, shall have sole jurisdiction, in respect of any claims and / or disputes of whatsoever nature, which may arise between Laguna Voyage Safaris and the Agent and / or passenger. Contracts between the parties, as well as any subsequent variations thereto, shall be in writing.